Payment & Refund

Payment & Refund Policy

This payment & refund policy outlines the terms and conditions governing payments for cryptocurrency mining hardware (“Products”) purchased from Annminer Inc. By placing orders on our website www.annminer.com, you agree to comply with the payment rules, fees, and processes described below. We reserve the rights to update this policy.

1.

Accepted Payment Methods

We accept the following secure payment methods for mining hardware orders, with options tailored to the high-value nature of ASIC miners, mining rigs, and related products:

Cryptocurrencies

  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Tether (USDT) – ERC-20, TRC-20
  • USDC

Bank Wire Transfers

  • On the checkout page, select wire transfer payment and click Place Order. Once successful, we will send you an invoice containing payment information (Bank account name, number, swift code, etc.) via email.
  • Wire transfer payments are generally received within 2-5 business days. We will confirm with you as soon as we receive. Payment must be received within 7 business days of order placement, Otherwise, the order will be canceled.
  • No processing fees (Bank fees may apply, please check with your financial institution).

If you wish to make payment through other methods, (such as Western Union), please contact us via email: sales@annminer.com

2.

Pre-Order Payment Rules

For pre-orders of future stock or upcoming new mining machines:

  • 30% non-refundable deposit is required to reserve the product(s). (Paid via any accepted method)
  • The remaining 70% is due 7 days before the scheduled shipping date (payment reminder will be sent to your registered email or other contact info).
  • If the balance is not paid by the deadline, Annminer reserves the right to cancel the pre-order and retain the deposit to cover inventory holding costs.
3.

Payment Security Notes

  • All payments are encrypted via SSL/TLS technology (256-bit encryption) to protect sensitive data.
  • For cryptocurrency orders, pay an additional [USD 20] to prioritize blockchain confirmation checks (reduces processing time by 50%).
  • Annminer is not responsible for cryptocurrency payments sent to the wrong wallet address (double-check the address before sending).
4.

Refund Process & Timelines

Cryptocurrency Refunds: Processed to the original wallet address within 1-2 business days (after returned hardware is inspected). No network fees—Annminer covers the cost of sending the refund.

Wire Transfer Refunds: Processed within 7–10 business days (bank processing times may apply—Annminer does not cover bank refund fees).

Non-refundable conditions:

  • Pre-sale orders cannot be refunded.
  • If the order has been shipped and is already in transit, it cannot be refunded.
  • If the buyer purchased the wrong product, it cannot be refunded.
  • If the customer receives a broken product, we are sorry that we do not accept direct refunds. Instead, we will reship the item.

Please note that the refund will be issued using the same payment method used during the purchase.

5.

Dispute Resolution

  • If the payment is successful, but the miner has not been dispatched yet, customers may request a refund.
  • If you realize you placed an incorrect order, please contact us immediately, and we will issue a refund before shipment.
  • If the ordered miner is out of stock, we will refund you and notify you when it arrives.
6.

Tax Implications

You are solely responsible for any tax obligations arising from cryptocurrency payments (e.g., capital gains tax on appreciated digital assets used to purchase mining hardware). Annminer will provide a transaction receipt for tax reporting purposes.

Any other questions about our payment & refund policy, free feel to contact us, we will be happy to assist you.