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Refunds

‘Annminer’ wants to ensure our customers are satisfied with their purchases. In most cases, all crypto miner orders are considered final and non-refundable, but there are a few exceptions.

Refund conditions

  • If the payment is successful, but the miner has not been dispatched yet, customers may request a refund.
  • If you realize you placed an incorrect order, please contact us immediately, and we will issue a refund before shipment.
  • If the ordered miner is out of stock, we will refund you and notify you when it arrives.

Non-refundable conditions

  • Pre-sale orders cannot be refunded.
  • If the order has been shipped and is already in transit, it cannot be refunded.
  • If the buyer purchased the wrong product, it cannot be refunded.
  • If the customer receives a broken product, we are sorry that we do not accept direct refunds. Instead, we will reship the item.

To request a refund, please contact us via email within 3 days of the purchase date, and provide your order number and a clear explanation of the reason for the refund. We will process the refund as quickly as possible, and it may take up to 3-5 business days for the refund to be reflected in your account, depending on your payment method. Of course, we will refund you within 1 business day for the orders paid with cryptocurrency.

Please note that the refund will be issued using the same payment method used during the purchase. If you have any questions or concerns about our refund policy, please contact us, and we will be happy to assist you.