Terms of Services

Terms of Services

This Terms of Services Agreement (“Agreement”) is a legally binding contract between Annminer Inc. (“Annminer,” “we,” “us,” or “our”) and any individual, business, or entity (“User,” “you,” or “your”) that accesses, uses the website [www.annminer.com] (the “Website”), creates an account, or purchases cryptocurrency mining hardware (including but not limited to ASIC miners, GPU mining rigs, and associated accessories—collectively, “Products”) from Annminer. By using the Website or completing a purchase, you confirm you have read, understood, and agree to this Agreement, our Privacy Policy, and any additional guidelines posted on the Website (collectively, the “Terms”).

 

1. Key Definitions

For clarity, the following terms have the meanings below throughout this Agreement:

  • “Account”: A user profile you create on the Website to manage orders, store contact information, track shipments, and access purchase history for mining hardware.
  • “ASIC Miner”: Application-Specific Integrated Circuit hardware designed exclusively for cryptocurrency mining, optimized to compute cryptographic algorithms (e.g., SHA-256 for Bitcoin, Ethash for Ethereum) and generate mining rewards.
  • “Delivery Confirmation”: A record (digital or physical) proving the Product was received at the shipping address you provided (e.g., carrier signature, tracking status update).
  • “Hash Rate”: A measure of a mining hardware’s computing power (e.g., TH/s for terahashes per second, GH/s for gigahashes per second), as specified on each Product page.
  • “Mining Rig”: A complete system of mining hardware (e.g., multiple GPUs or ASIC miners) combined with power supplies, cooling systems, and frames, designed for continuous cryptocurrency mining operations.
  • “Order”: A request you submit to purchase Products (e.g., ASIC miners, mining rig accessories) through the Website, subject to Annminer’s acceptance.
  • “Payment Processor”: A third-party service (e.g., credit card processors, cryptocurrency payment gateways like Coinbase Commerce) authorized by Annminer to handle payment transactions.
  • “Pre-Order”: An Order for a mining hardware Product not yet in stock, with a scheduled availability and shipping date listed on the Product page (common for newly released ASIC miners).
  • “Third-Party Partners”: Mining hardware manufacturers (e.g., Bitmain, Canaan), shipping carriers, or payment processors Annminer works with to source Products, fulfill orders, or process payments.
  • “Warranty Period”: The timeframe (specified on each Product page) during which Annminer or the Product manufacturer covers defects in materials or workmanship for mining hardware (e.g., faulty hash boards, non-functional power modules).

 

2. Eligibility & Account Rules

2.1 Who Can Use the Website?

You may use the Website and purchase Products only if:

a) You are at least 18 years old (or the “age of majority” in your country/region, if higher);

b) You have the legal right to enter into binding contracts (e.g., businesses must be legally registered; individuals cannot be under legal guardianship);

c) You comply with all local, national, and international laws related to purchasing, importing, or using cryptocurrency mining hardware (e.g., energy consumption regulations, mining licensing requirements in your jurisdiction);

d) You are not located in a country subject to global or U.S. sanctions, and not listed on any government watchlist for fraud or illegal cryptocurrency-related activity;

e) You provide truthful, accurate, and complete information when creating an Account or placing an Order (e.g., valid shipping address for large mining equipment).

2.2 Account Responsibilities

a) To place an Order for mining hardware (especially high-value ASIC miners), you may need to create an Account. When doing so, you agree to:

i) Choose a unique username and a secure password (we recommend 8+ characters with letters, numbers, and symbols);

ii) Update your Account information (e.g., email, shipping address for oversized mining rigs, phone number for delivery coordination) within 48 hours of any change;

iii) Log out of your Account after each use, especially on shared devices (e.g., public computers), to protect sensitive mining hardware order details.

b) You are fully responsible for all activity on your Account—including unauthorized purchases of ASIC miners or changes to mining rig pre-orders by others who access your credentials. Annminer is not liable for losses from your failure to secure your Account.

c) Annminer may suspend or terminate your Account (with or without notice) if:

i) We detect fraudulent activity (e.g., fake identity used to purchase high-value mining hardware, stolen payment methods for ASIC miners);

ii) You violate this Agreement or applicable laws (e.g., reselling mining hardware to sanctioned regions);

iii) Your Account is inactive for 12 consecutive months (we will attempt to notify you via email first).

 

3. Website Usage Rules

You agree not to use the Website for any unlawful or harmful purposes, including:

a) Accessing, modifying, or tampering with the Website’s code, databases, or backend systems to scrape ASIC miner pricing data or mining hardware inventory levels without Annminer’s written permission;

b) Using bots, scrapers, or automated tools to bulk-purchase limited-edition ASIC miners or mining rigs, preventing other users from accessing inventory;

c) Creating multiple Accounts to avoid Order limits on high-demand mining hardware (e.g., newly released Bitcoin ASIC miners) or evade fees;

d) Uploading viruses, malware, or other harmful content that could damage the Website or other users’ devices used to manage mining hardware orders;

e) Impersonating Annminer staff, mining hardware manufacturers, or third parties (e.g., fake support emails offering “exclusive” ASIC miner discounts);

f) Reselling mining hardware in ways that violate Annminer’s policies (e.g., bulk buying ASIC miners to inflate resale prices or sell to regions where mining is prohibited).

Annminer may block your IP address or restrict Website access if you break these rules.

 

4. Product Information & Orders

4.1 Product Details

Annminer provides detailed information about mining hardware Products (e.g., ASIC miner hash rates, power consumption, supported cryptocurrencies, cooling requirements) on each Product page. While we strive for accuracy, we do not guarantee:

a) Product images match the exact physical appearance (minor design changes by manufacturers—e.g., updated cooling fans on ASIC miners—may occur);

b) Technical details (e.g., hash rate, power draw) are error-free (we will correct errors promptly and notify users who purchased affected mining hardware);

c) Mining hardware will be compatible with all cryptocurrency networks (check the Product page for supported algorithms—e.g., “SHA-256 compatible for Bitcoin mining”);

d) Mining hardware performance will meet expectations in non-optimal conditions (e.g., high ambient temperatures affecting hash rate stability).

4.2 How Orders Work

a) When you submit an Order for mining hardware (e.g., an ASIC miner or complete mining rig), you are making a binding offer to buy the selected Products at the listed price. Annminer may reject your Order if:

i) The mining hardware is out of stock (even if the Website shows it as available due to caching delays—common for high-demand ASIC miners);

ii) The price is incorrect (e.g., a technical glitch showing an underpriced Bitcoin miner);

iii) Your payment is declined or flagged as fraudulent (especially for large mining rig orders);

iv) Shipping to your address is prohibited by law (e.g., mining hardware bans in your country).

b) Your Order is confirmed only when:

i) You receive an Order Confirmation email with a unique Order number (critical for tracking ASIC miner shipments);

ii) Annminer or its Payment Processor receives and verifies full payment (including taxes and shipping fees for heavy mining equipment).

4.3 Pre-Order Rules

a) Pre-Orders for newly released ASIC miners or custom mining rigs require a 30% non-refundable deposit to reserve the Product. The remaining 70% is due 7 days before the scheduled shipping date.

b) If you fail to pay the remaining balance on time, Annminer may cancel your Pre-Order and keep the deposit to cover administrative costs (e.g., holding mining hardware inventory).

c) Annminer may cancel a Pre-Order if the mining hardware is discontinued by the manufacturer (e.g., a delayed ASIC miner model) or banned by regulations (e.g., new mining restrictions in your region). In this case, the deposit will be fully refunded within 5 business days.

 

5. Payments

5.1 Pricing & Fees

a) All mining hardware prices are listed in [U.S. Dollars (USD)] unless stated otherwise. Prices may change without notice (e.g., due to fluctuations in mining hardware manufacturing costs), but confirmed Orders will not be affected by post-confirmation price changes.

b) Additional charges may apply, including:

i) Taxes (sales tax, VAT, GST) based on your shipping address and local laws (applicable to ASIC miners and mining rigs);

ii) Shipping fees (higher for heavy mining equipment—e.g., ASIC miners weighing 10+ kg—varies by destination, weight, and delivery speed—shown at checkout);

iii) Payment processing fees (disclosed before you confirm payment—may include cryptocurrency network fees for digital asset payments).

5.2 Accepted Payment Methods

You may pay for mining hardware Orders using:

a) Credit/debit cards (Visa, Mastercard, Discover)—ideal for smaller orders (e.g., mining accessories like cooling fans);

b) Digital payment platforms (e.g., PayPal, Apple Pay, Google Pay)—for mid-sized orders (e.g., entry-level GPU mining rigs);

c) Bank transfers (for large Orders over, e.g., bulk ASIC miner purchases—contact sales@annminer.com for details);

d) Digital assets (e.g., Bitcoin, Ethereum, USDT)—supported for all mining hardware orders, check the checkout page for current supported cryptocurrencies.

You warrant that:

  • You own or have permission to use the payment method (e.g., you control the cryptocurrency wallet used for payment);
  • The payment method has enough funds/credit to cover the Order total (including shipping for heavy mining equipment);
  • You will not file chargebacks or disputes without valid cause (e.g., non-delivery of an ASIC miner, receipt of a defective mining rig).
5.3 Payment Risks

a) Digital asset payments for mining hardware are final unless:

i) The mining hardware is not delivered (after confirmation of shipping failure);

ii) The mining hardware is defective and eligible for a refund (see Section 7—e.g., an ASIC miner with non-functional hash boards).

b) You acknowledge that:

i) Digital asset prices are volatile—your payment amount for mining hardware may change if not confirmed within 30 minutes;

ii) Annminer is not liable for lost funds due to incorrect payment details (e.g., sending cryptocurrency to the wrong wallet address) or third-party wallet errors;

iii) Cryptocurrency payments for high-value mining hardware may require additional verification to comply with anti-money laundering (AML) laws.

 

6. Shipping & Delivery

6.1 How We Ship Mining Hardware

a) Annminer ships mining hardware (including oversized ASIC miners and heavy mining rigs) via DHL, FedEx, UPS or specialized industrial carriersand sea shipping if need be, you can choose your delivery methods at checkout (note: express shipping for large mining equipment may incur higher fees). Once shipped, we will email you a tracking number to monitor your mining hardware order.

b) In-stock mining hardware (e.g., popular ASIC miners, mining accessories) is processed for shipping within 2-3 business days (excluding weekends and holidays). Pre-Orders for new mining hardware are processed when the Product is in stock.

6.2 Delivery Rules for Mining Hardware

a) You must provide a valid, deliverable shipping address capable of receiving large/heavy packages (PO boxes are not accepted for ASIC miners or mining rigs). Annminer is not liable for:

i) Delays from incorrect or incomplete addresses (e.g., missing building numbers for industrial shipping);

ii) Failed delivery attempts (carriers typically try 2-3 times before returning large mining hardware—ensure someone is available to accept the package);

iii) Loss or damage after Delivery Confirmation (inspect mining hardware upon receipt—report damage to hash boards, power supplies, or frames within 24 hours).

b) If mining hardware is returned to Annminer due to undeliverable address or missed attempts:

i) You may pay a re-shipping fee (higher for heavy equipment) to send it to a corrected address;

ii) Or cancel the Order and receive a refund (minus the original shipping fee and a 15% restocking fee—applied to cover repackaging of large mining hardware).

6.3 International Shipping for Mining Hardware

a) For international Orders of mining hardware:

i) You are responsible for complying with your country’s import laws for mining equipment (e.g., obtaining permits for ASIC miners, adhering to energy efficiency standards);

ii) You must pay all customs duties, taxes, and brokerage fees for mining hardware (Annminer does not collect these and cannot estimate the amount—varies by country for heavy industrial equipment);

iii) Annminer will provide a commercial invoice detailing the mining hardware (e.g., “ASIC Miner, Model X, for cryptocurrency mining”) to help with customs clearance but cannot resolve customs disputes (e.g., delays due to mining regulations in your country).

b) If mining hardware is seized by customs due to your failure to follow import laws (e.g., importing banned ASIC miners), Annminer will not issue a refund or replace the Product.

 

7. Returns, Refunds & Exchanges

7.1 Eligibility for Returns of Mining Hardware

You can request a return within 7 days of Delivery Confirmation if:

a) The mining hardware is defective (e.g., an ASIC miner fails to reach specified hash rate, a mining rig’s power supply malfunctions, hash boards show error codes);

b) The mining hardware you received is different from what you ordered (e.g., wrong ASIC miner model, missing cooling fans for a mining rig);

Returns are not allowed if:

a) The mining hardware is damaged from misuse (e.g., overclocking an ASIC miner beyond manufacturer limits, improper wiring of a mining rig, exposure to moisture);

b) The mining hardware’s serial number is altered or removed (critical for verifying warranty coverage);

c) The mining hardware is marked “Final Sale” (clearance ASIC miners, open-box mining rigs) or custom-built (e.g., a mining rig with specific GPU configurations).

7.2 How to Return Mining Hardware
  1. Submit a Return Request through your Account dashboard—include your Order number, mining hardware details (e.g., ASIC miner model, hash rate issue), reason for return, and photos/videos of the defect (e.g., error messages on an ASIC miner’s display, damaged hash boards).
  2. Annminer will review your request within 2 business days and send a Return Merchandise Authorization (RMA) number if approved (valid for 10 days—required for tracking returned mining hardware).
  3. Ship the mining hardware to the address provided with the RMA number—use a tracked, insured shipping service (critical for high-value ASIC miners; Annminer is not liable for lost return shipments).
  4. We will confirm receipt of the returned mining hardware within 2 business days of delivery to our warehouse.
7.3 Refunds & Exchanges for Mining Hardware

a) Refunds:

i) After inspecting the returned mining hardware (3-5 business days—includes testing ASIC miner hash rates, checking mining rig functionality), we will approve or deny the refund. Approved refunds go back to your original payment method:

    • Credit/debit cards: 5-7 business days;
    • Digital payments: 3-5 business days;
    • Bank transfers: 7-10 business days;
    • Cryptocurrency: 1-2 business days.

ii) Shipping fees for mining hardware are non-refundable unless the return is due to Annminer’s error (e.g., wrong ASIC miner shipped)

b) Exchanges:

i) If you request an exchange (e.g., replace a defective ASIC miner with the same model, swap a mining rig’s power supply), we will ship the replacement once the returned mining hardware is approved.

ii) Annminer covers exchange shipping fees for mining hardware if the return is our error; otherwise, you pay the fee (higher for heavy equipment).

 

8. Warranties for Mining Hardware

8.1 Manufacturer’s Warranty for Mining Hardware

Most new mining hardware Products come with a Manufacturer’s Warranty (details on the Product page):

a) ASIC Miners (Brand New): According to the manufacturer’s warranty policy. (e.g., Antminer have 365-day warranty), covering defects in materials/workmanship (e.g., faulty hash boards, non-functional control boards, defective cooling systems—critical for continuous mining operations). This warranty does not cover reduced hash rate due to normal wear (e.g., dust accumulation on heat sinks) or software-related issues (e.g., outdated firmware).

b) Mining Accessories: 90-day warranty from Delivery Confirmation, covering manufacturing defects (e.g., faulty power cables, broken cooling fan blades, non-functional PDUs). This warranty does not cover wear from regular use (e.g., frayed cables from repeated handling) or damage caused by incompatible mining hardware (e.g., a PDU overloaded by an ASIC miner with excessive power draw).

8.2 Warranty Claim Process

To file a warranty claim for mining hardware:

  • Gather required documentation: Order number, Product serial number, Delivery Confirmation, and clear photos/videos of the defect (e.g., error codes on an ASIC miner’s LCD screen, damaged hash board components).
  • Submit the claim via email to support@annminer.com] with the subject line “Warranty Claim – [Your Order Number]” and include the documentation above.
  • Annminer will review the claim within 3 business days. If approved:
  1. For Manufacturer’s Warranty claims: We will coordinate with the mining hardware manufacturer to repair or replace the defective component (e.g., a new hash board for an ASIC miner).
  2. For Supplementary Warranty claims: Annminer will ship a replacement part or arrange for a full Product exchange at no cost to you.
  • You may be required to return the defective mining hardware to Annminer (or the manufacturer) using a pre-paid shipping label provided by us. Failure to return the defective item within 10 days of claim approval may result in the claim being revoked.
8.3 Warranty Exclusions

No warranty (Manufacturer’s or Annminer’s) applies if:

a) The mining hardware’s serial number is altered, removed, or tampered with;

b) The defect is caused by user negligence (e.g., an ASIC miner overheated due to blocked cooling vents, a mining rig damaged by exposure to water or dust);

c) The mining hardware is used for non-cryptocurrency purposes (e.g., an ASIC miner repurposed for general computing, which voids hardware compatibility);

d) The defect results from a Force Majeure Event (e.g., a power surge caused by a storm damaging an ASIC miner’s power module).

 

9. Limitation of Liability

9.1 Excluded Damages

To the fullest extent permitted by applicable law, Annminer shall not be liable for any indirect, incidental, consequential, or punitive damages arising from this Agreement or the use of mining hardware, including but not limited to:

a) Loss of cryptocurrency mining rewards (e.g., missed Bitcoin earnings due to a defective ASIC miner delaying operations, reduced hash rate causing lower Ethereum rewards);

b) Costs associated with alternative mining solutions (e.g., renting a temporary ASIC miner while a defective one is repaired, hiring a technician to fix a mining rig covered by warranty);

c) Damage to other mining equipment (e.g., an ASIC miner’s faulty power supply causing damage to a mining rig’s frame or other connected accessories);

d) Financial losses from cryptocurrency market fluctuations (e.g., a delay in receiving an ASIC miner leading to missed profit opportunities from a surge in mining difficulty);

e) Business interruption costs (e.g., a mining farm losing revenue due to a defective mining rig halting a portion of operations).

9.2 Maximum Liability Cap

Annminer’s total liability to you for any claim (whether based on breach of contract, negligence, tort, or otherwise) shall not exceed the total amount you paid for the specific mining hardware that caused the claim. For example, if you purchased an ASIC miner for $3,000 and it fails due to a warranty-covered defect, Annminer’s maximum liability is $3,000 (either via refund, repair, or replacement). This cap applies even if Annminer was aware of the potential for such damages.

9.3 Exceptions to Limitations

The limitations in Sections 9.1 and 9.2 do not apply to:

a) Damages resulting from Annminer’s intentional misconduct or gross negligence (e.g., knowingly shipping a defective ASIC miner with a known hash board flaw and failing to disclose it);

b) Personal injury or death caused by a defective Product (e.g., an ASIC miner’s power supply catching fire and injuring a user);

c) Fraud or material misrepresentation by Annminer (e.g., falsely advertising an ASIC miner’s hash rate as 150 TH/s when it only operates at 100 TH/s);

d) Breach of Annminer’s obligation to protect your Confidential Information (e.g., unauthorized disclosure of your cryptocurrency wallet details used for payment, as outlined in our Privacy Policy).

 

10. Indemnification

You agree to indemnify, defend, and hold harmless Annminer, its directors, officers, employees, agents, and third-party partners (e.g., mining hardware manufacturers, shipping carriers) from and against any and all claims, lawsuits, damages, losses, costs, and expenses (including reasonable attorneys’ fees) arising from:

a) Your violation of this Agreement (e.g., reselling mining hardware to a sanctioned region, using an ASIC miner in a jurisdiction where mining is prohibited);

b) Your improper use of mining hardware (e.g., overclocking an ASIC miner beyond manufacturer limits leading to a fire that damages property, using a mining rig to mine illegal cryptocurrencies);

c) Your failure to comply with applicable laws (e.g., non-payment of import taxes for mining hardware leading to a customs fine against Annminer, violating local energy regulations by operating an ASIC miner with excessive power consumption);

d) Claims from third parties related to your use of the Website or mining hardware (e.g., a neighbor suing you for noise pollution from an improperly cooled mining rig, leading to a cross-claim against Annminer);

e) Your misrepresentation of information (e.g., providing a fake shipping address for an ASIC miner that is later seized by law enforcement, leading to legal action against Annminer).

Annminer reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you. You agree to cooperate with Annminer’s defense of such claims and not to settle any matter without Annminer’s prior written consent.

 

11. Changes to the Terms

Annminer may modify this Agreement (and any supplementary policies) at any time to reflect changes in laws, mining industry practices, or Website functionality. When we make changes:

a) We will post the updated Agreement on the Website with a new “Effective Date” at the top;

b) We will notify registered users via email (sent to the address linked to your Account) at least 7 days before the updated terms take effect;

c) For critical changes (e.g., adjustments to warranty periods for ASIC miners, updates to cryptocurrency payment policies), we may also display a pop-up notice on the Website requiring your acknowledgment before you can continue using the site.

Your continued use of the Website or purchase of mining hardware after the updated Agreement takes effect constitutes your acceptance of the new terms. If you do not agree to the changes, you must stop using the Website and cancel any pending Orders (in accordance with Section 7.3 for pre-orders or unused Products). We recommend reviewing this Agreement periodically to stay informed of updates.

 

12. Governing Law & Dispute Resolution

12.1 Governing Law

This Agreement shall be governed by and construed in accordance with the laws of [Jurisdiction, e.g., the State of Delaware, USA], without regard to its conflict of laws principles. This means that any dispute arising from this Agreement will be interpreted based on the laws of this jurisdiction, even if you reside or conduct business in a different country.

12.2 Dispute Resolution Process

Before initiating formal legal action, both parties agree to attempt to resolve disputes through the following steps:

  • Good-Faith Negotiation: Within 15 days of discovering a dispute, the party seeking resolution must send a written notice to the other party (via email to [disputes@annminer.com] for Annminer, or to your Account’s registered email for you) detailing the nature of the dispute, the desired resolution, and supporting documentation. The parties will then meet (virtually or in person) within 10 days of the notice to negotiate a mutually acceptable solution.
  • Mediation: If negotiation fails, the parties will engage in mediation with a neutral third-party mediator selected by mutual agreement (or, if no agreement is reached, by the [American Arbitration Association (AAA)] or equivalent local body). Mediation will take place in [City, Jurisdiction, e.g., Wilmington, Delaware] and shall be completed within 30 days of mediator selection. The cost of mediation shall be split equally by both parties.
  • Binding Arbitration: If mediation is unsuccessful, the dispute shall be submitted to binding arbitration in [City, Jurisdiction] in accordance with the rules of the [AAA] (or equivalent body for international disputes). The arbitration shall be conducted by a single arbitrator with expertise in cryptocurrency and e-commerce law. The arbitrator’s decision shall be final and binding on both parties, and judgment on the award may be entered in any court of competent jurisdiction.
12.3 Exceptions to Dispute Resolution

Nothing in this Section prevents either party from:

a) Seeking emergency injunctive relief to protect its rights (e.g., a court order to stop you from reselling mining hardware that infringes Annminer’s intellectual property);

b) Filing a claim with a regulatory authority (e.g., reporting a payment dispute to a consumer protection agency);

c) Pursuing small claims court action for disputes involving amounts less than [USD 10,000] (or equivalent local currency), provided such action is permitted by local law.

 

13. Miscellaneous

13.1 Entire Agreement

This Agreement, together with Annminer’s Privacy Policy, Shipping Policy, and any Product-specific terms (e.g., pre-order terms for a new ASIC miner model), constitutes the entire agreement between you and Annminer regarding the use of the Website and purchase of mining hardware. It supersedes all prior or contemporaneous agreements, communications, and understandings (whether oral or written), including but not limited to previous versions of this Agreement.

13.2 Severability

If any provision of this Agreement is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the parties.

13.3 Waiver

Annminer’s failure to enforce any provision of this Agreement (e.g., not penalizing you for a minor Account login error) shall not constitute a waiver of that provision or our right to enforce it in the future. No waiver shall be effective unless it is in writing and signed by an authorized representative of Annminer.

13.4 Assignment

You may not assign or transfer your rights or obligations under this Agreement (e.g., transferring a pre-order for an ASIC miner to another person) without Annminer’s prior written consent. Annminer may assign this Agreement (or any part of it) to a third party (e.g., a successor company in the event of a merger or acquisition) at any time, with written notice to you via email.

13.5 Contact Information

For questions about this Agreement, mining hardware orders, or warranty claims, contact Annminer at:

E-mail: sales@annminer.com

Phone / WhatsApp: +(852) 4691-2973  (Available Monday–Friday, 9:00 AM–5:00 PM UTC+8)